• Assistant Manager

    Job Locations US-TX-Southlake, TX
    Job ID
    2017-1042
    Category
    Management
  • Overview

    Supervise the Front of House personnel to ensure complete guest satisfaction. May be responsible for the Bar, To-Go/Delivery, Marketing, or Staffing segment(s) within the restaurant along with ensuring a positive experience for all guests and staff by exceeding the standards of guest service in a friendly, efficient, and professional manner.

    Responsibilities

    The following represents the company’s definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other business reasons.

     

    Duties and Responsibilities:
    • Greet guests with “Irrashaimase” in a courteous and professional manner as they enter and exit restaurant and assist with seating as needed
    • Maintain a complete working knowledge of the food and beverage menus and daily specials
    • Manage one or more business segments of the restaurant to include the Bar, To-Go/Delivery, Marketing, or Staffing
    • Assist the GM in establishing a local restaurant marketing plan and implementing the plan using restaurant resources and marketing budget
    • Use the Profit & Loss statement and Declining Budget to assist the restaurant in optimizing profit, controlling cost of goods, labor, comps, and controllables
    • Maintain a safe & healthy environment by establishing and enforcing Standard Operation Procedures (SOPs) and SZ Policies and Procedures
    • Control inventory for established par levels, monitor and maintain proper inventory levels, and authorize purchase orders that are within budget
    • Work closely with the Facilities Team to ensure that everything within the restaurant is working properly
    • Maintain cleanliness and sanitation at all times
    • Follow all food safety and other sanitation rules/regulations
    • Attend all required Kaizen Training events and/or staff meetings
    • Follow SZ standards of performance and service
    • Follow SZ Philosophy, Policies, and Procedures
    • Is committed to bring all guests The Joy of Sushi
    • Perform other duties as assigned by Management

     

    Corporate cooperation and contributions
    • Display model behaviors to be a Sushi Zushi brand ambassador
    • Display model behaviors to be aligned with the company’s guiding principles/values
    • Responsible for all meeting and reporting requirements
    • Provide feedback and ideas to help shape the restaurant’s budget and operation
    • Work closely with the operations management team to evaluate employee development programs and assist in the implementation of those programs
    • Work with fellow management team members to grow sales and improve service
    • Assist in developing, instituting, and reporting upon various key performance indicators
    • Ensure that all Front of House personnel are exceeding guest’s expectations by observing proper steps of service and performing frequent table touches

     

    Guest Service
    • Monitor, manage, and address all in-store guest complaints, compliments, and feedback

    Procedures
    • Ensure that Front of House procedures are executed to company SOPS and SZ Policies and Procedures
    • Adhere to all administrative requirements
    • Responsible for implementing all new service initiatives to ensure proper communication and ongoing adherence

     

    Sales
    • Responsible for achieving or exceeding sales goals
    • Maintain communication of standings in the company and adjust daily and weekly goals
    • Actively participate and consult with restaurant management team to determine sales and marketing goals
    • Review and provide input for in-house marketing initiatives for assigned locations and submit to the corporate team for approval
    • Maintain a presence for all catering and deliveries over $300 and VIP orders

    Labor
    • Ensure that restaurant meet or exceed budgeted labor goals
    • Ensure proper staffing based trends and projections

     

    Comps
    • Ensure that all comp budgets are met by using the declining budget to identify opportunities training and improvements
    • Ensure that no guests leaves the restaurant unhappy and that comps are used properly

    Financial
    • Ensure that the staff adheres to all applicable cash requirements
    • Daily review of declining budgets, looking for errors, opportunities, and successes
    • Work in cooperation with the Operations and Corporate Team to meet or exceed sales and various budgetary goals

     

    Team Building and Coaching
    • Through coaching, counseling, and feedback, insure that all service processes, policies, and procedures are being adhered to
    • Continuously improve the skills, knowledge, and morale of all staff members
    • Utilize all training programs provided by the Corporate Team
    • Prepare qualified employees for promotion and career growth
    • Evaluate each employee’s performance based on clearly communicated standards and expectations
    • Foster a working environment aligned with SZ principals

    Managers
    • Attend weekly management team meetings
    • Insure that development opportunities and strategies are formed in conjunction with the GM and the operations management team

     

    Supervisor Responsibilities:
    • Supervises all FOH restaurant staff

    Physical Requirements:
    • Stand and walk for long periods of time
    • Lift and move up to 30 pounds on occasion.
    • Coordinate multiple tasks simultaneously

     

    Qualifications

    Qualifications:
    • Excellent communication skills
    • 3-5 years in management positions
    • High School Diploma or GED required
    • Associates or Bachelor’s degree preferred
    • Ability to use MS Office to include Excel, PowerPoint, and Word
    • Professional and caring demeanor

     

    Behavioral Competences:
    • Continual learning with focus on innovation
    • Mission driven, execution focused
    • Collaborative team player
    • Service motivated
    • Ethical
    • Truth telling
    • Fair
    • Respectful
    • Trust-building, integrity, and promise keeping
    • Fosters positive work environment

     

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